Privacy Policy for Lexden Physiotherapy

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Last Updated: February 2026

At Lexden Physiotherapy, we are committed to protecting the privacy and security of our patients' personal information. This policy outlines how we collect, use, and protect your data in accordance with UK GDPR.

1. Data We Collect

We only collect information necessary to provide you with safe and effective physiotherapy and acupuncture treatment. This includes:

Contact Details: Name, telephone number, and email address (provided via phone or contact form).

Clinical Records: Medical history and treatment notes (required by law for healthcare providers).

2. How We Use Your Data

We use your information solely for:

Booking and managing your appointments.

Providing clinical assessment and treatment.

Communicating with you regarding your care.

Meeting our professional legal obligations to maintain medical records.

3. Data Sharing & Security

No Marketing: We do not use your data for marketing, nor do we sell or share your information with third parties for their own purposes.

Confidentiality: Your medical records are strictly confidential and are only shared with other healthcare professionals (such as your GP) with your explicit consent.

Security: We use industry-standard physical and digital safeguards to ensure your information is kept secure.

4. Your Rights

Under UK GDPR, you have the right to:

Request a copy of the personal data we hold about you.

Ask us to correct any inaccuracies in your information.

Request that we delete your data (subject to legal requirements for medical record retention).

5. Contact Us

If you have any questions regarding your data, please contact us at: Lexden Physiotherapy 61 Heath Road, Colchester, Essex, CO3 4Dj or info@lexdenphysiotherapy.com Y